Terms and Conditions for HOS

Welcome to HOS, a Housing Operating System platform operated by CHS Manager LLP ("we," "our," or "us"). These Terms and Conditions govern your access to and use of our website, mobile application, software, and related services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you are expressly prohibited from using the Services and must discontinue use immediately.

1. Acceptance of Terms

By registering for an account, accessing, or using HOS, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy. If you are using the Services on behalf of a co-operative housing society, managing committee, corporate entity, or other organization, you represent and warrant that you have the authority to bind that entity to these terms.

2. Description of Services

HOS is a comprehensive digital platform designed for housing societies, managing committees, managers, and residents to streamline governance, administrative workflows, financial tracking, communications, and statutory documentation management. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.

3. User Accounts and Registration

Account Security: To use certain features of the Services, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Accurate Information: You agree to provide accurate, current, and complete information during registration and to update such information promptly to keep it accurate and current.
Committee and Administrative Roles: If your account holds administrative or managing committee privileges within a housing society, you are responsible for ensuring that your use complies with your society’s bye-laws, applicable local housing regulations, and data privacy permissions.

4. Intellectual Property Rights

Unless otherwise indicated, the HOS platform, source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Services (collectively, the "Content") are owned or licensed by CHS Manager LLP, and are protected by copyright and trademark laws and various other intellectual property rights.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms and Conditions.

5. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. Prohibited activities include, but are not limited to:

Systematically retrieving data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us.
Circumventing, disabling, or otherwise interfering with security-related features of the Services.
Engaging in unauthorized framing of or linking to the Services.
Attempting to impersonate another user or person, or using the username of another user.
Using the Services to harass, abuse, or harm another person or society member.
Reverse engineering, decompiling, or extracting the source code of the HOS platform.

6. Subscriptions, Fees, and Payment Terms

Fees: Certain features of HOS may require payment of subscription fees or service charges. You agree to pay all applicable fees associated with your account tier.
Billing: Billing cycles, renewal terms, and payment methods will be detailed at the time of purchase. All payments are processed through secure third-party payment gateways.
Taxes: All fees are exclusive of applicable statutory taxes, levies, or duties unless explicitly stated otherwise.

7. Platform Availability and Data Integrity

Uptime: While we strive to ensure high availability of HOS, we do not guarantee uninterrupted or error-free operation. Maintenance, updates, or unforeseen network disruptions may occasionally affect access.
Governance Data: Users (such as managing committees) remain solely responsible for the legal validity, accuracy, and completeness of statutory records uploaded, generated, or maintained through HOS (such as Annual General Meeting minutes, resolutions, and share transfer records).

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall CHS Manager LLP, its directors, employees, partners, or agents be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services.

Our total liability to you for any cause whatsoever shall be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

9. Indemnification

You agree to defend, indemnify, and hold harmless CHS Manager LLP, including its subsidiaries, affiliates, and all of its respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

Your use of the Services;
Breach of these Terms and Conditions;
Any breach of your representations and warranties set forth in these terms;
Your violation of the rights of a third party, including intellectual property or privacy rights.

10. Governing Law and Dispute Resolution

These Terms and Conditions and your use of the Services are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the courts located in Mumbai, Maharashtra, India, and you hereby consent to the personal jurisdiction of such courts.

11. Changes to Terms and Conditions

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time. We will alert you about any changes by updating the "Last Updated" date of these terms. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates.

12. Contact Information

If you have any questions, comments, or complaints regarding these Terms and Conditions, please contact us at:

Legal Entity Name: CHS Manager LLP
Address: A1, Bhavishya Darshan, Ratan Nagar, 4 Bungalows, Andheri W, Mumbai 400053, India
Email: support@chsmanager.com