Privacy Policy for HOS

Welcome to HOS (operated by CHS Manager LLP, referred to as "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at support@chsmanager.com.

This Privacy Policy is designed to meet international standards (including alignment with GDPR, CCPA, and global best practices) to ensure transparency regarding how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services (collectively, the "Services").

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, or otherwise contact us.

• Personal Information Provided by You: Names, email addresses, phone numbers, billing addresses, usernames, passwords, and other similar contact data.
• Payment Data: Data necessary to process your payment if you make purchases, such as payment instrument numbers (credit/debit card numbers), and the security code associated with your payment instruments. (Note: Payment processing is typically handled by secure third-party gateway providers).
• Automatically Collected Information: When you visit, use, or navigate the Services, we automatically collect certain information. This information does not reveal your specific identity (like your name or contact info) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

2. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To Provide and Manage Services: To create your account, fulfill your orders, and deliver the services you requested.
• To Send Administrative Information: To send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To Protect Our Services: For fraud monitoring, security purposes, and to enforce our terms and policies.
• To Enforce Terms, Conditions, and Policies: For business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
• To Respond to Legal Requests and Prevent Harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

3. Legal Bases for Processing Personal Information (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), our processing of your personal information is based upon the following:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Performance of a Contract: We may process your personal information when it is necessary to fulfill our contractual obligations to you.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

5. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share data with:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services for us or on our behalf and require access to such information to do that work (e.g., hosting, payment processing, data analytics).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Compliance: Where we are required to disclose your information to comply with applicable law, regulations, legal process, or governmental requests.

6. International Data Transfers

Our servers and operational headquarters are located in India. If you access our Services from outside India, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal data.

We take appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy and international legal standards.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

9. Your Privacy Rights

Depending on your geographic location (such as the EU, UK, California, etc.), you may have certain rights regarding your personal information, including:

• Right to Access: Request copies of your personal data.
• Right to Correction: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: Request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: Request that we restrict the processing of your personal data.
• Right to Object to Processing: Object to our processing of your personal data.
• Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at support@chsmanager.com.

10. Children's Privacy

Our Services do not address anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately so we can take necessary actions.

11. Updates to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this policy, or wish to exercise your rights, you may reach out to us at:

• Legal Entity Name: CHS Manager LLP
• Address: A1, Bhavishya Darshan, Ratan Nagar, 4 Bungalows, Andheri W, Mumbai 400053, India
• Email: support@chsmanager.com